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Order Cancellation Policy

 

Due to the nature of our products being made to order here at Kydex Customs, we do have to have a strict cancellation policy. Any order placed has a 48 hour window in which it can be cancelled, anything later than this, we will be unable to cancel your order as your holster will already have started production. For any further questions, please contact us at sales@kydexcustomsuk.com

If a custom order has been placed without prior communications which is then cancelled, we withhold the right to charge a 10% admin fee for proccessing these cancellations.

Returns Policy

We withhold the right to charge a 25% restocking fee for proccessing products which have been returned which are not faulty. Any refunds issued will not include shipping costs spent to initally ship the item(s).

Any items returned to us must be in a like-new condition and must not have been modified, damaged by the user or returned in an otherwise unsellable condiontion.

Pricing and VAT

All prices stated are in UK pounds Sterling and include VAT (for UK customers). Prices displayed do not include shipping. Shipping costs are calculated on weight. Shipping costs include processing, packaging and shipping costs and are based on UK shipping only. Please email for international shipping costs. Prices are subject to change at any time. We are not liable for any import tax or international VAT charged at the point of import for international (non UK) customers.

Custom Work/Design Work

At Kydex Customs, we invest time and materials into every custom and OEM order. If either party cancels, we reserve the right to retain up to 50% of the total cost paid to cover expenses incurred.

By placing an order, you acknowledge and agree to this policy.

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Due to the nature of our products being made to order here at Kydex Customs, we do have to have a strict cancellation policy. Any order placed has a 48 hour window in which it can be cancelled, anything later than this, we will be unable to cancel your order as your holster will already have started production. For any further questions, please contact us at sales@kydexcustomsuk.com

If a custom order has been placed without prior communications which is then cancelled, we withhold the right to charge a 10% admin fee for proccessing these cancellations.

Returns Policy

We withhold the right to charge a 25% restocking fee for proccessing products which have been returned which are not faulty. Any refunds issued will not include shipping costs spent to initally ship the item(s).

Any items returned to us must be in a like-new condition and must not have been modified, damaged by the user or returned in an otherwise unsellable condiontion.

Pricing and VAT

All prices stated are in UK pounds Sterling and include VAT (for UK customers). Prices displayed do not include shipping. Shipping costs are calculated on weight. Shipping costs include processing, packaging and shipping costs and are based on UK shipping only. Please email for international shipping costs. Prices are subject to change at any time. We are not liable for any import tax or international VAT charged at the point of import for international (non UK) customers.

Custom Work/Design Work

At Kydex Customs, we invest time and materials into every custom and OEM order. If either party cancels, we reserve the right to retain up to 50% of the total cost paid to cover expenses incurred.

By placing an order, you acknowledge and agree to this policy.